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QLess Courts Retailers With Line Management Software

Pasadena-based QLess, which develops software to help manage lines and appointments, is courting retailers as they look to how to best adapt to the COVID-19 era. The company said its software eliminates the need for physical lineups, enabling mobile or home waiting for retailers. The company says it enables virtual check-ins through a dedicated online portal with real-time SMS updates about wait times and placements in line. The company is led by CEO Kevin Grauman. The company said last month that it has been seeing new customer wins as a result of the pandemic.

More info on this company from Crunchbase

QLess is the world’s first Mobile, Remote and Interactive Queueing, FlexAppointments, Analytics, Real-Time CRM & Marketing platform. QLess sends voice calls and text messages to your customers’ cell phones, so they’re free to roam as far as their cell coverage will take them. QLess also lets customers opt-in to SMS promotions from the merchant, and lets merchants easily build an SMS marketing channel.

QLess is an award-winning wireless solution that has saved more than ten million users from more than 250 straight years standing in line at DMVs, restaurants, retail stores for Fortune 100 companies, shopping malls, doctors’ offices, colleges and hundreds of other locations across four continents, as featured in The New York Times, WSJ, TechCrunch, CNET, Mashable, Fortune, PCWorld, NBC, ABC, Fox and many other leading news outlets.

QLess was the winner of six 2013 International Business Awards including: IT Executive of the Year, Innovator of the Year, Company of the Year – Computer Services, Most Innovative Company of the Year in Canada and the US, Company of the Year – Computer Software, and Executive of the Year – Computer Software, the Best Overall Business Services Company of the Year Under 100 Employees by the American Business Awards in 2010, named one of the Best Business Innovations of the year by the 2009 American Business Awards, one of the ten most promising new technology companies by Vator & The Funded.

QLess partners include BT, Alcatel Lucent and Telefonica, and clients include Vodafone, the states of TX, MI, KS, the Universities of CA & TX, the largest community college districts in the nation, Cleveland Clinic and many others.

Investors include the California Institute of Technology (Caltech) and successful entrepreneurs.